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F.A.Q.

F.A.Q.

 

 

Is the payments by credit card secured ?
Yes

Can we arrive before 5 p.m ?
If you arrive before 5 p.m, please go to our agency to do the check-in. In case the apartment is ready we will give you the keys.

What is the process in case of late arrival ?
Please call us in advance so we can find a solution to let you have the keys of your apartment.

Are all the bookings from Saturday to Saturday ?
During high season, the bookings are all from Saturday to Saturday. During the other periods please call us if you wish to arrive or depart another day.

Is there Wifi in the apartments ? 
Only a few apartments have the wifi.  It is usually mentioned on the description of the apartment. We  rent Minibox  Wifi at the agency

Are bedlinen and towels provided ?
Bedlinen and towels are not included in the rental price and need to be booked in advance  if required except if the description of the apartment is mentioning “bedlinen and towels included”.

Can we bring a pet ?
Yes except if the description of the apartment is mentioning that pets are not allowed. We will charge you an extra fee.

When do i need to book the end of stay cleaning ?
You can book and pay the end of stay cleaning until 2 days before your departure.

Can we book a baby cot and a baby chair ?
Yes, but you need to book them in advance. We will charge you an extra fee for them.

Do you propose the Flaine Summer Pass ?
The Flaine Summer Pass is offered with your accommodation if you stay for 6 nights ore more.
 

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